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OMX Sales

Case Study on

Healthcare – Keeping Patients Engaged Beyond Their Visit

Client: A multi-specialty hospital with departments like ortho, dental, and ENT

Healthcare – Keeping Patients Engaged Beyond Their Visit

Challenges

Patient care extended beyond the clinic visit, but they struggled with:

Patients missed follow-up appointments

Doctors had no easy way to recall patient history

Manual appointment reminders were ineffective

The OMX Sales Solution

Automated Reminders: WhatsApp & SMS reminders for consultations, follow-ups, and diagnostics

CRM for Patient Records: Doctors could access patient histories and communication logs

Calendar Integration: Doctors and admin staff synced to manage scheduling seamlessly

Results & Impact

Missed appointments dropped by 60% with automated reminder sequences

New patient inquiries rose due to better follow-up flows

Staff saved hours every week thanks to automation