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OMX Flow

Case Study on

Interior Designers – Streamlining Client Consultation & Project Updates

Client: A high-end interior design studio managing 8–10 projects monthly

Interior Designers – Streamlining Client Consultation & Project Updates

Challenges

The design studio faced challenges with client engagement and project visibility:

Initial inquiries via Instagram and website had poor response times

Clients were unaware of project progress, leading to frustration

Hard to maintain engagement with past clients for referrals or repeat business

The OMX Flow Solution

AI Chatbot for Consultations: Allowed users to request consultations, view portfolio, and get estimates instantly on WhatsApp

Project Milestone Updates: Clients received automatic updates on design approval, furniture dispatch, and installation schedule

Client Retention System: Past clients received automated messages with festive offers, new collections, and referral incentives

Results & Impact

70% faster first response time led to more qualified consultations

35% increase in repeat and referral business through better engagement with past clients

Higher client satisfaction with transparent, real-time updates