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OMX Flow

Case Study on

Educational Institutes – Automated Admission & Student Support

Client: A network of private schools with 8 campuses across two states

Educational Institutes – Automated Admission & Student Support

Challenges

Their admissions team was overwhelmed during admission season:

Parents had to wait hours or even days for responses

Manual follow-ups were missed, and many leads went cold

No system to keep parents informed about student performance or fees

The OMX Flow Solution

AI-Powered WhatsApp Bot: Answered common admission queries instantly and allowed parents to track application status

Payment Integration: Integrated payment reminders and fee collection directly on WhatsApp

Automated Reports: Pushed weekly and monthly progress reports to parents based on teacher inputs

Results & Impact

5x faster response to admission inquiries creating a better first impression

50% reduction in counselor workload allowing them to focus on high-priority leads

Significant boost in parental trust and engagement with regular updates delivered automatically